FAQ

Frequently asked questions

Everything you need to know about tributes and keepsakes. Can't find an answer? Get in touch.

Getting started

How do I create a tribute page?

Create an account, then purchase an Unlimited Digital Tribute Page. Once purchased, you can start adding photos, videos, and stories straight away.

Is there a subscription fee?

No. The tribute page is a one-off payment of £14.99, with no recurring charges.

Can I edit the tribute after it’s published?

Yes. You can add or update photos, videos, and stories at any time from your account.

Who can see the tribute page?

You choose. Keep it private and share it only with invited family and friends, or make it public for anyone with the link.

Can other people add photos and memories?

Yes. Invite friends and family to contribute — every submission goes through family moderation before it appears.

What is family moderation?

It means a family member reviews and approves every contribution before it’s visible on the tribute, so the page stays personal and respectful.

How does the QR code work?

Each keepsake is engraved or printed with a unique QR code. Scanning it with any smartphone camera opens the linked tribute page directly.

Which keepsakes are available?

Keyrings, display plaques, and photo frames, each engraved with your loved one’s name, dates, and QR code. Finishes and sizes vary by product.

Can I order a keepsake without a tribute page?

A tribute page is required, since every keepsake’s QR code links to one.

Is my payment secure?

Yes. All payments are processed through secure, encrypted checkout.

Can I request a refund?

Contact our support team and we’ll be happy to help — see our Contact page.

What happens to the tribute page over time?

Tribute pages are built to last. There’s no expiry date and no ongoing fee.